Your privacy is not an afterthought at h111 — it is a core commitment. This Privacy Policy explains, in plain terms, exactly what personal data h111 collects from Pakistani players, how it is used, who it may be shared with, how it is kept secure, and what rights you hold over your own information. Please read this document carefully before registering your h111 account.
Before diving into the full legal document, here is a plain-language summary of the principles that guide h111's approach to your personal information.
h111 collects personal data only for specific, legitimate purposes — account management, payment processing, KYC compliance, and platform improvement. We do not collect data speculatively or for purposes we cannot clearly justify. Your CNIC is used only for identity verification; it is not used for marketing or profiling.
h111 only asks for data that is genuinely necessary. During account registration, we collect your name, date of birth, email, and mobile number. We do not ask for your home address unless required by a specific compliance obligation, and we do not ask for information about your income, occupation, or lifestyle without regulatory justification.
h111 implements technical and organisational security measures appropriate to the sensitivity of the data we hold. This includes 256-bit SSL encryption for all data in transit, encrypted storage for sensitive identifiers, access controls limiting internal data access to authorised personnel only, and regular security review cycles.
h111 does not sell, rent, or trade your personal information to third parties for commercial gain. Data sharing occurs only where necessary for service delivery (payment processors, KYC verification providers), legal compliance (our gaming regulator, law enforcement under court order), or as explicitly consented to by you.
h111 recognises your rights over your personal data and has built processes to honour them. You can request access to the data h111 holds about you, request corrections, object to specific processing activities, and request deletion of your data subject to h111's legal retention obligations. These rights are exercisable via [email protected].
h111 retains personal data for defined periods tied to specific purposes. Transaction records are retained for the period required by anti-money laundering regulations. Account data is retained for the duration of your account and a defined period thereafter. Marketing preferences are respected and updated in real time upon request.
The table below summarises the categories of personal data h111 collects, the source of each category, and the primary purpose for which it is used. Full details are in the legal document below.
| Data Category | Examples | Source | Primary Purpose |
|---|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | You (at registration / KYC) | Age verification, account ownership, AML compliance |
| Contact Data | Email address, Pakistani mobile number | You (at registration) | Account management, security alerts, support communication |
| Financial Data | JazzCash / EasyPaisa account details, bank account identifiers, USDT wallet address, deposit & withdrawal history | You (via cashier) / payment processors | Payment processing, withdrawal verification, fraud prevention, AML |
| Identity Documents | CNIC images (front and back), selfie or proof of payment ownership | You (during KYC) | Identity and age verification as required by gaming licence |
| Transaction Data | Deposit records, withdrawal records, bonus claims, bet history, game session records | Generated automatically by platform use | Account management, dispute resolution, regulatory reporting, responsible gaming |
| Technical Data | IP address, device type, browser, operating system, session timestamps, login location | Automatically collected via cookies and server logs | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, features used, session duration, click patterns | Automatically collected via analytics tools | Platform improvement, responsible gaming monitoring, personalisation |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Your interactions with h111 support | Support delivery, quality assurance, dispute evidence |
| Marketing Preferences | Communication opt-ins/opt-outs, preferred promotion types, notification settings | You (via account settings) | Delivery of relevant promotions, compliance with communication consent |
As a player whose personal data is processed by h111, you hold the following rights. To exercise any of these rights, contact h111 at [email protected] with "Data Rights Request" in the subject line.
Request a copy of all personal data h111 holds about you, including the purposes for which it is processed and any third parties it has been shared with. h111 will respond within 30 days.
Request correction of inaccurate or incomplete personal data h111 holds about you. You can update most contact details directly in your account settings without contacting support.
Request deletion of your personal data where h111 no longer has a lawful basis to retain it. Note: AML regulations require transaction data to be retained for a minimum period regardless of this request.
Request that h111 restrict processing of your data while a rectification or objection request is being assessed. During restriction, your data will be stored but not actively used.
Object to h111 processing your personal data for direct marketing purposes. Upon a valid objection to marketing, h111 will cease all promotional communications immediately and permanently unless you re-consent.
Request your personal data in a structured, commonly used, machine-readable format. This right applies to data you provided to h111 and which is processed on the basis of consent or contract.
Where h111 processes your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
If you believe h111 has handled your personal data unlawfully, you have the right to lodge a complaint with h111's licensing authority or the relevant data protection supervisory authority in your jurisdiction.
h111 is committed to protecting the personal data of every individual who interacts with the h111 platform. This Privacy Policy sets out in detail how h111 collects, uses, stores, shares, and protects personal data relating to players, prospective players, and individuals who contact h111 for support or enquiries.
This Policy applies to all personal data processed by h111 in connection with:
This Policy should be read alongside h111's Terms and Conditions, which govern your use of the platform overall and are incorporated into this Policy by reference.
For the purposes of applicable data protection law, h111 is the data controller in respect of personal data processed in connection with the h111 platform. As data controller, h111 determines the purposes for which your personal data is collected and the means by which it is processed.
h111 operates under an international gaming licence. The entity operating h111 is bound by data protection obligations imposed by its licensing jurisdiction as well as by h111's internal data governance policies, which are aligned with internationally recognised privacy frameworks including the GDPR as a baseline standard.
h111 collects personal data through several channels: directly from you when you provide it; automatically through your use of the platform; and from third parties including payment providers and identity verification services. The categories of data collected are summarised in the table above and described in further detail here.
Data You Provide Directly:
Data Collected Automatically:
h111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Where h111 relies on legitimate interests as a legal basis, a balancing test is applied to ensure that h111's interests do not outweigh your fundamental rights and freedoms. Where this test cannot be satisfied, h111 will seek consent or an alternative legal basis before processing.
h111 uses your personal data for the following purposes:
h111 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data is shared with third parties only in the following circumstances:
As an internationally licensed online gaming platform, h111's operations involve data processing that may occur in multiple jurisdictions. Your personal data may be transferred to, stored in, and processed in countries other than the country in which you are located, including the jurisdiction in which h111 holds its gaming licence.
Where personal data is transferred internationally, h111 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations on recipients consistent with applicable privacy law standards. h111 does not transfer personal data to jurisdictions that do not provide an adequate level of protection without implementing appropriate supplementary safeguards.
Payment data processed by Pakistani payment providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay) remains within Pakistan's payment infrastructure and is subject to Pakistani financial regulations in addition to h111's contractual data protection requirements.
h111 retains personal data for defined periods based on the purpose for which it was collected and applicable legal obligations. The following retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual.
h111 implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:
h111 uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small data file placed on your device by the h111 website when you visit. Cookies allow h111 to recognise your device on subsequent visits and maintain your session.
h111 uses the following categories of cookies:
You can manage your cookie preferences at any time through your browser settings. Note that disabling essential cookies will impair h111's functionality. For most players, the default cookie configuration provides the best balance of functionality and privacy.
h111 does not knowingly collect personal data from persons under the age of 21. The h111 platform is designed for and restricted to adults aged 21 and over. h111's registration process and KYC verification framework are specifically designed to detect and prevent underage access.
If h111 discovers that personal data has been collected from a person under 21, that account will be immediately closed, the associated data will be deleted (subject to any retention obligations arising from the interaction), and the matter will be reviewed in accordance with h111's responsible gaming and safeguarding policies.
h111 may send you information about promotions, bonuses, new game releases, PSL cricket betting offers, and other h111 updates by email or SMS — but only where you have provided explicit consent to receive such communications during registration or subsequently through your account settings.
If you consented to marketing communications and no longer wish to receive them, you may opt out at any time by:
Opting out of marketing communications will not affect the delivery of transactional communications that h111 is obligated or entitled to send you as a registered account holder, including deposit confirmations, withdrawal notifications, account security alerts, and responsible gaming communications.
h111's responsible gaming programme involves processing certain personal and behavioural data to identify and support players who may be experiencing gambling harm. This processing is carried out under h111's legitimate interest and legal obligation to operate a responsible gaming programme as a condition of its international gaming licence.
Responsible gaming-related data processing includes:
Self-exclusion records are maintained for the full duration of the exclusion period and for a minimum of 2 years thereafter, regardless of any data deletion request, as required by h111's responsible gaming obligations.
To exercise any of the data rights described in the "Your Rights" section above, submit your request to h111 via email at [email protected] with the subject line "Data Rights Request — [Right Type]". Please include:
h111 will acknowledge your request within 5 business days and respond substantively within 30 days. Where a request is complex or involves a large volume of data, h111 may extend this period by a further 60 days and will notify you accordingly.
h111 will not charge a fee for processing rights requests except in cases where a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply or the request may be refused. h111 will notify you of any such decision and the reasons for it.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, h111 will notify you without undue delay. Notification will be provided via email to your registered address and will include:
h111 maintains an internal breach response procedure that includes immediate containment, impact assessment, regulatory notification where required, and post-incident review. Not all security incidents constitute a notifiable data breach — h111 applies the relevant legal threshold to determine notification obligations.
If you believe your h111 account data has been compromised, contact h111 support immediately via live chat so that the security team can take immediate protective action including account suspension and credential reset.
h111 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email to the registered email address and through a notification displayed within the h111 platform upon next login.
The "Last Updated" date at the top of this document will be revised with each substantive update. Continued use of h111 following the effective date of any update constitutes your acceptance of the revised Policy. If you do not accept any update, you should discontinue use of h111 and may request account closure.
For all privacy-related queries, data rights requests, and complaints, h111's primary contact channel is:
If you are not satisfied with h111's response to a privacy complaint, you have the right to escalate the matter to h111's licensing authority or to the relevant data protection supervisory authority. Details of h111's licensing authority's complaint and dispute resolution mechanism are available within the h111 platform and from h111 support upon request.
If you have any questions about how h111 handles your data, our 24/7 support team is ready to help. Or if you've read enough and you're ready to create your account — we're ready for you too. 21+ only.
21+ only. Gambling can be addictive. Please play responsibly.
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